Effective Date: 15/07/26
Last Updated: 12/07/26
1. Introduction
Welcome to Lorck Solutions (“we”, “our”, or “us”). We are committed to protecting your privacy and handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, communicate with us, or use our digital services. By accessing our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.
2. Data Controller
Lorck Solutions is the data controller responsible for the personal information described in this Privacy Policy. Questions regarding privacy may be directed to the contact details provided below.
3. Information We Collect
We may collect information you provide directly (name, email, phone number, company, billing details, project requirements), technical information (IP address, browser, operating system, device information, pages visited, timestamps), and marketing information (newsletter preferences, campaign interactions, analytics and cookies).
4. Legal Basis for Processing
Where required by applicable law, we process personal information based on one or more lawful grounds, including your consent, the performance of a contract, compliance with legal obligations, protection of vital interests, legitimate business interests, or other lawful bases permitted under applicable privacy laws.
5. How We Use Your Information
We use your information to provide and improve our services, respond to inquiries, prepare proposals, manage projects, process payments where applicable, deliver customer support, improve website functionality, communicate with you, conduct analytics, prevent fraud, maintain security, and comply with legal obligations.
6. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to improve functionality, remember preferences, analyze website traffic, measure marketing performance, and enhance user experience. You can control cookies through your browser settings.
7. Third-Party Services
We may use trusted third-party providers including hosting providers, cloud platforms, CRM systems, analytics services, payment processors, communication tools, advertising platforms, automation services, and other technology partners. These providers process information only as necessary to perform services on our behalf or according to their own privacy policies.
8. Artificial Intelligence (AI) Services
Some Lorck Solutions services use artificial intelligence technologies, including AI voice agents, AI receptionists, AI chatbots, workflow automation, and conversational assistants. Information processed through these systems is handled in accordance with this Privacy Policy and protected using reasonable administrative, technical, and organizational safeguards.
9. Information Sharing
We do not sell your personal information. We may share information with trusted service providers, professional advisors, business partners involved in delivering requested services, regulatory authorities where required by law, during business transfers, or with your consent.
10. International Data Transfers
As a global digital agency, your information may be processed or stored in countries outside your country of residence. Where appropriate, we implement reasonable safeguards designed to protect personal information during international transfers.
11. Data Security
We implement administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.
12. Security Disclaimer
Although we apply appropriate security measures, no method of internet transmission or electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.
13. Data Retention
We retain personal information only for as long as reasonably necessary to provide services, meet contractual and legal obligations, resolve disputes, maintain business records, and enforce agreements. Information is securely deleted or anonymized when no longer required.
14. Your Privacy Rights
Depending on your location and applicable law, you may have rights to access, correct, delete, restrict, object to processing, request portability of, or withdraw consent relating to your personal information. To exercise applicable rights, please contact us.
15. Marketing Communications
If you subscribe to marketing communications, you may unsubscribe at any time using the unsubscribe link or by contacting us directly. Transactional and service-related communications may still be sent when necessary.
16. Children’s Privacy
Our services are not intended for children under the age required by applicable law, and we do not knowingly collect personal information from children.
17. Do Not Track Signals
Some browsers provide Do Not Track signals. Because there is no universally accepted standard for responding to these signals, our website may not respond to them.
18. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies.
19. Business Transfers
If Lorck Solutions is involved in a merger, acquisition, financing, restructuring, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable privacy laws.
20. Changes to This Privacy Policy
We may revise this Privacy Policy periodically to reflect changes in our services, technologies, legal requirements, or business practices. The updated version will include a revised ‘Last Updated’ date.
21. Contact Us
Lorck Solutions
Email: info@lorcksolutions.com
Website: https://lorcksolutions.com
Business Hours: Monday–Friday
22. Policy Updates
The latest version of this Privacy Policy will always be available on our website. We encourage you to review it periodically to stay informed about how we collect, use, and protect your information.
23. Consent
By accessing or using our website or services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.