Effective Date: 15/07/26
Last Updated: 12/07/26
1. Introduction
Welcome to Lorck Solutions (“Lorck Solutions,” “we,” “our,” or “us”). These Terms & Agreements govern your access to and use of our website, digital platforms, products, and professional services. By accessing our website or engaging our services, you agree to be bound by these Terms.
2. About Lorck Solutions
Lorck Solutions is a digital solutions agency providing Brand Identity, Web Engineering, Growth Campaigns, Content Production, Workflow Automation, Voice & Chat Operations, Digital Consulting, and related creative and technology services.
3. Eligibility
You confirm that you have the legal authority to enter into binding agreements and will provide accurate information when using our services.
4. Use of Our Website
You agree to use our website lawfully and not attempt unauthorized access, upload malicious software, interfere with functionality, copy content without permission, or engage in fraudulent or illegal activities.
5. Services & Project Engagement
Project scope, timelines, pricing, revisions, and deliverables are defined in individual proposals, quotations, or agreements. Where a project agreement differs from these Terms, the project agreement will prevail.
6. Client Responsibilities
Clients are responsible for providing accurate information, required content, approvals, and ensuring they own the rights to materials they submit. Delays in client responses may impact project timelines.
7. Payments
Payment schedules are outlined in project agreements or invoices. Late payments may delay project progress. Taxes and applicable transaction fees remain the client’s responsibility unless otherwise agreed.
8. Revisions & Change Requests
Projects include agreed revision limits. Requests beyond the approved scope may result in additional fees and revised delivery schedules.
9. Intellectual Property
Lorck Solutions retains ownership of proprietary methodologies, tools, and frameworks. Upon full payment, ownership or usage rights of final deliverables are transferred according to the project agreement.
10. Third-Party Platforms & Services
Projects may rely on third-party platforms such as hosting providers, payment gateways, CRMs, AI tools, APIs, and social media services. We are not responsible for changes, outages, pricing updates, or policies imposed by third parties.
11. Artificial Intelligence (AI) Services
Our AI-powered services include AI Voice Agents, AI Receptionists, AI Chatbots, workflow automation, and conversational AI. AI-generated outputs should be reviewed by clients before being relied upon for business-critical or legal decisions.
12. Confidentiality
Both parties agree to protect confidential information shared during projects except where disclosure is legally required or authorized.
13. Warranties Disclaimer
Services are provided on an ‘as available’ and ‘as is’ basis. We do not guarantee specific business outcomes, rankings, revenue growth, advertising performance, or uninterrupted third-party services.
14. Limitation of Liability
To the fullest extent permitted by law, Lorck Solutions is not liable for indirect, incidental, or consequential damages. Liability shall not exceed the amount paid for the services giving rise to the claim unless otherwise required by law.
15. Indemnification
You agree to indemnify and hold Lorck Solutions harmless from claims arising from misuse of our services, violations of these Terms, unlawful activities, or materials you provide.
16. Termination
Either party may terminate services according to the applicable agreement. Outstanding fees remain payable and applicable provisions survive termination.
17. Force Majeure
We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, cyber incidents, internet outages, labor disputes, or government actions.
18. Governing Law
These Terms are governed by the laws applicable to Lorck Solutions’ principal place of business unless mandatory local law provides otherwise.
19. Changes to These Terms
We may update these Terms periodically. The latest version will always be available on our website together with the revised Last Updated date.
20. Contact Us
Lorck Solutions
Email: info@lorcksolutions.com
Website: https://lorcksolutions.com
Business Days: Monday – Sat
21. Acceptance of Terms
By using our website or engaging our services, you acknowledge that you have read, understood, and agreed to these Terms & Agreements.